How do you know your clients can use what you are providing? What if the existing systems/process/structures do not allow them to do what you and they agree is in their best interests?

Permalink Reply by Paul Terlemezian on September 16, 2019 at 3:34pm

2017 North Dakota Medicaid Plans To Align HCBS Waivers For Older Adults ...

Are there age-correlated outcomes in the workplace? How do we design, implement and manage accordingly? Do we make demographic decisions or user-centric decisions? - or both or neither?

Permalink Reply by Paul Terlemezian on September 16, 2019 at 3:38pm

2018 It’s All About The Data!

What data might we be able to passively collect during our routine processes related to learning that would create value for someone else - inside or outside of our enterprise?

What data that someone outside of your department routinely collects might have value to your efforts?

Permalink Reply by Paul Terlemezian on September 16, 2019 at 3:41pm

2019 You Think You Have The Right Partner, But …

When working with our partners - are we willing and able to provide full disclosure? receive full disclosure?

Permalink Reply by Paul Terlemezian on January 18, 2020 at 5:57pm

2020 Why Specialty Provider Organizations Should Care About Customer Exp...

What do you want your internal brand to be? How are you investing to assure and sustain your brand?

Permalink Reply by Paul Terlemezian on June 19, 2023 at 5:29pm

2021 Medicaid Health Plans & VBR Pick Up Steam

What aspect of your business model would you most like to see "pick up steam?"

How are you assuring its acceleration?

Permalink Reply by Paul Terlemezian on June 25, 2023 at 2:10pm

2022 Market Intel & Those Big Decisions

Is it possible to have too much rigor?

Is it possible to have too much data?

What happens when we apply too much rigor to too much data and the desired results do not occur?

Permalink Reply by Paul Terlemezian on June 27, 2023 at 3:18pm

2023 Humana Military Wins DOD TRICARE East Region Contract; TriWest Heal...

Why do we offer different types of training/education to different segments of our organization.

How do we assure that what we offer sustains our financial, cultural, and intellectual objectives?