Your Revenue Driver
October 13
2024 Iowa Issues RFP For Regional Behavioral Health ASOs
2023 An article was not received on 10/13/23
2022 Remote Monitoring As The Next Big Thing
2021 More Virtual Care Requires More Virtual Marketing
2020 Will You See the Doctor Now?
2019 Alabama Medicaid Launches Coordinated Health Network
2018 Meta-Leadership In Action
2017 For I/DD, The Question Isn’t Managed Care Or Not—It’s Residential C...
Views: 30
Replies to This Discussion
-
Permalink Reply by Paul Terlemezian on
-
https://en.wikipedia.org/wiki/Doctor_Dolittle
For as long as I can recall our industry leaders have encouraged us to speak the language of the executives who lead our enterprises. This makes good sense.
It is also now becoming increasingly important to speak the language of our customers and our employees who are closest to our customers. How do we assure this is happening?
-
-
-
What is our role in helping our leaders, employees, customers and communities understand complex issues?
Is this best left to a PR firm to create and sustain a spin - or (preferably) will authenticity, transparency and integrity rule the day?
Do we really have a long term choice? I think not.
What models have you used to assure that your people are doing conflict "well?"
-
-
-
2016 Using Consumer Experience Data As Management Tool
How do we use customer surveys - including our end-event "smile sheets?"
Are we using this data to evaluate our effort objectively and to increase client engagement?
What do you expect those surveys might offer 12 months after course completion?
Which survey has more impact - the one on the day the class ends or the one 12 months later?
-
-
-
2017 For I/DD, The Question Isn’t Managed Care Or Not—It’s Residential C...
How will we recognize our "aha" moment? Are we willing to recommend lower cost services that would require less or different capabilities from what we currently offer?
How would we defend our position?
Are we willing or capable to "defend" by assuring performance outcomes?
How would we respond if the lower cost alternative was Google or Facebook or Amazon - and they had proof?
-
-
-
2018 Meta-Leadership In Action
Which of these "terms" are in our "active" vocabulary:
- partnerships
- affiliations
- joint ventures
- franchises
- and more (what are examples of "more?")
What are we doing to prepare our enterprise leaders in these areas?
-
-
-
2019 Alabama Medicaid Launches Coordinated Health Network
What would a coordinated learning network look like? What benefits might it offer? What would be the incentive to participate?
-
-
-
2020 Will You See the Doctor Now?
COVID reduced our in-person interactions due to fear. Technology has been reducing in-person interactions due to cost.
There is consistent speculation that COVID accelerated trends.
What trends are being accelerated due to fear and cost? What trends are being accelerated due to increased expectations for quality of outcome?
-
-
-
2021 More Virtual Care Requires More Virtual Marketing
We debate about whether virtual services are of the same quality as traditional services. How does this debate apply to virtual marketing services?
What other options will emerge? What will motivate these options?
-
-
-
2022 Remote Monitoring As The Next Big Thing
Under what situations would remote monitoring be embraced with enthusiasm by employees, customers, and monitors?
-
-
-
2024 Iowa Issues RFP For Regional Behavioral Health ASOs
When is a one-size fits all - the best solution?
When is a custom solution the best?
To what extent is affordability part of your decision?
Affordability to the provider or to the consumer?
-
© 2025 Created by Paul Terlemezian.
Powered by
