03 April Spirit of Performance (...uncommon...)

[Paul Terlemezian]

Performance (results vs. effort)

Focus (opportunities vs. problems)

Values and Beliefs  (Individual vs. collective)

Integrity (ethical vs. legal)

 

Do we train on all of these?

 

What do our courses teach in relation to results vs. effort? How is this done?

...opportunities vs.problems?

Do we understand the value and beliefs of others or "assume" that ours are right - or universal?

Where does ethics stand in relation to legality - is there a difference?

 

Which of these is the most difficult to teach?

 

What makes it so?

 

What can be done about it?

 

[Paul Terlemezian]

Focus on performance, opportunities, people and integrity.

The corporate training function has the responsibility to the owners of the company to train people to have the skills to focus on:

1. Performance - the results achieved - not just the effort.

2. Opportunities - it is "easy" to identify problems - employees must be encouraged to see the opportunities that these problems expose.

3. As a collective people will sense that something is unfair - how can we help them express it?

4. Legal is important - but should never be more important than ethics

Training that produces experiences with these conflicts and enable the employee to focus on performance, opportunities, people and ethics will do three things:

1. Allow the employee to perform responsibly knowing that they have the authority to do so

2. Make the job of the manager easier

3. Help the corporation increase the effectiveness of their managers

Does corporate training have the authority to deliver this outcome?