25 May Defining Results in Knowledge Work (...may be quite irrelevant...)

[Paul Terlemezian]

Once the task has been defined we can then define the expected results.

 

Drucker asserts that this should be a controversial decision...and a risk-taking decision.

 

This is clearly an issue for training organizations to understand. Training departments may wish to define their work based on the quality and quantity measures of what they produce. Their organization may wish to define their work in terms of the quality and quantity of the recipients of the work.

 

Now we have controversy and risk (e.g. "It's out of our control. There are so many other factors that influence the recipients. How will we be compensated.")

 

I like using the baseball reference to: "You can't get to second base unless you take both feet off of first base." - Risk!

 

What can we do to encourage risk within our training organizations? What tools can we employ to minimize the risk? What rewards can we offer to make the risk palatable?